Frequently Asked Questions

Yes. We supply trade only, so we need a business registration or EIN and a way to verify you are trading — a website, a storefront address or a business listing. This is what lets us publish trade pricing at all.

The minimum order value is {{minimum order value}}. Individual products may have a minimum quantity or a case-pack multiple, which is shown on the product before you add it.

There are four tiers. New accounts start on Tier 1 and move up as monthly volume grows. We review tiers quarterly and move you up automatically rather than waiting for you to ask.

Orders placed before {{order cut-off time}} on a working day dispatch the same day. {{Set out your delivery timeframes and carriers by region.}}

{{Confirm which countries you ship to, whether duties are prepaid, and any minimum order for international shipments.}}

Faulty goods can be returned within {{number}} days. Raise the RMA from your account, and credit is issued within {{number}} days of the goods reaching us. {{State your policy on unwanted or over-ordered stock separately.}}

Branded stock is sourced through authorised channels and carries the manufacturer warranty. Aftermarket repair parts are graded, and the grade is stated on every listing along with our own {{number}}-month warranty.

{{State whether you offer credit accounts, what the terms are, and what the application involves. If you are prepayment only for now, say so plainly — buyers plan around it.}}

Yes. Dropship orders ship blind under your own branding, and live feeds are available for Shopify, Amazon, eBay and Walmart. Speak to your account manager to have it enabled.

{{State whether you operate minimum advertised pricing, which brands it applies to, and what happens if it is breached.}}

{{State whether territorial exclusivity is available, on which lines, and what volume commitment it requires.}}

Talk to your account manager about the categories and quantities you have in mind. We will quote, sample, and give you a production timeline before you commit to anything.