Talk to a Person, Not a Ticket Queue

Yes. We supply trade only, so we need a business registration or EIN and a way to verify you are trading — a website, a storefront address or a business listing. This is what lets us publish trade pricing at all.

There is no fixed minimum order value — your account manager agrees what suits your business. Individual products may have a minimum quantity or a case-pack multiple, which is shown on the product before you add it.

There are four tiers. New accounts start on Tier 1 and move up as monthly volume grows. We review tiers quarterly and move you up automatically rather than waiting for you to ask.

Orders placed before 3pm ET on a working day dispatch the same day. How long it takes after that depends on the destination and the carrier — your account manager can confirm for your area.

We ship within the United States as standard. International shipments are arranged case by case, including duties and documentation — contact us before you order and we will confirm what is possible for your destination.

Faulty goods can be returned within three days of delivery. Raise the RMA from your account and credit is issued within one working day of the goods reaching us. Unwanted or over-ordered stock is considered case by case — speak to your account manager before returning anything.

Branded stock is sourced through authorised channels and carries the manufacturer warranty. Aftermarket repair parts are graded, and the grade is stated on every listing along with our own two-month warranty.

Payment terms are agreed with your account manager when your account is opened, and depend on order volume and trading history. Ask when you apply and we will tell you plainly what is available.

Yes. Dropship orders ship blind under your own branding, and live feeds are available for Shopify, Amazon, eBay and Walmart. Speak to your account manager to have it enabled.

Where a brand sets minimum advertised pricing, we pass those requirements on to you as a condition of supply. Your account manager can confirm which brands are affected.

Territorial exclusivity is not offered as standard. If it matters for your business, talk to us about what you have in mind and we will tell you honestly whether it is something we can do.

Talk to your account manager about the categories and quantities you have in mind. We will quote, sample, and give you a production timeline before you commit to anything.